Thomas has always advocated that a patient’s most crucial decision-making point occurs immediately following his or her hospital encounter.Trust, reputation and loyalty are built around the critical conclusions patients draw about their experience. More than ever, CEOs and senior executive teams need a sharp focus on key issues. During his career, Thomas has been active in many civic organizations. He has served as a board member of state hospital associations in Colorado and Tennessee and has been a board officer and member of a variety of non-profit and for-profit health related corporations. Thomas received his bachelor’s in accounting from Central Connecticut State University. After spending four years with the U. S. General Accounting Office in Washington, D.C. and India, he received his master’s in hospital administration from Washington University in St. Louis. He has also participated in the Executive Management Program at Harvard University. Thomas is a fellow of the American College of Healthcare Executives and has been a speaker at the ACHE Congress.
